Customer Engagement Certifications
Browse Customer Engagement certification study guides, with exam codes, skills measured and preparation details.
- AB-210 Dynamics 365 Sales AI Consultant Associate
Design and configure AI-enhanced Dynamics 365 Sales solutions that use Copilot and agents across the lead-to-cash process.
- AB-250 Dynamics 365 Contact Center AI Engineer Associate
Design and implement AI-powered contact centre solutions with Dynamics 365 Contact Center, Copilot, and service-oriented autonomous agents.
- MB-230 Dynamics 365 Customer Service Functional Consultant Associate
Improve customer service operations with Microsoft Dynamics 365 Customer Service, including case management, queues, and automation.
- MB-240 Dynamics 365 Field Service Functional Consultant Associate
Configure Microsoft Dynamics 365 Field Service to manage work orders, scheduling, assets, and a mobile workforce.
This certification was retired by Microsoft on 30 June 2026 and is no longer available to new candidates.
- MB-280 Dynamics 365 Customer Experience Analyst Associate
Configure and extend Dynamics 365 Sales to support, automate, and accelerate the sales process.
This certification was retired by Microsoft on 31 July 2026 and is no longer available to new candidates.