The AB-250 exam is designed for professionals who implement and configure Customer Engagement. It validates your ability to deploy Dynamics 365 Contact Center, implement channels, configure agents and AI capabilities, configure work distribution, configure the Dynamics 365 Contact Center representative experience, and manage analytics for the Dynamics 365 Contact Center.
AB-250 is for contact center engineers and solution professionals who design, implement, or support AI-powered contact center solutions with Dynamics 365 Contact Center. It suits people with CCaaS implementation experience and familiarity with voice, social, and digital channels.
For comparable roles, KORE1's 2026 salary guide puts the U.S. median base salary for Dynamics 365 consultants near $118,000. In the UK, IT Jobs Watch reports a £70,000 median advertised salary for Dynamics 365 consultants. These are different markets and measures; pay varies by experience and location.
Access the free AB-250T00 Course on Microsoft Learn. Then, use our AB-250 Exam Practice Test, which includes original questions we developed to help you memorise and retain the course content.
Avoid exam dumps: doing so can invalidate your score, revoke certifications you already hold, and bar you from future exams.
You can also find instructor-led training from Microsoft Training Services Partners. Current U.S. listings for the three-day AB-250T00 course range from $1,200 at Flexmind to $1,895 at New Horizons. Prices vary by provider and format.
The exam does not include hand-on labs exercises, and the self-paced AB-250T00 course on Microsoft Learn may include some tasks using a lab.
If you purchase Instructor-led training, Microsoft Training Partners usually provide access to official labs for about 90 days. Always checks the labs are from Microsoft Partners like Skillable.
Depending on the exam, you could get a trial licence which could include demo data you can use to practice, but that is not always guaranteed and Microsoft often changes policies about free trials with demo data. If you prefer hand-on learning using labs, contact a Microsoft Training Services Partner for Instructor-led training.