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Microsoft Dynamics 365 Training

The No. 1 Vendor-independent Training Site for Microsoft Dynamics 365 Applications. Articles, Guides and Self-Paced Courses curated by Lead Consultants and Microsoft Certified Trainers

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Articles and Guides

We regularly publish articles about Microsoft Dynamics applications.

All our writers are expert consultants and Microsoft Certified Trainers which makes our content truly educational and never salesy.

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Self-Paced Courses

Explore our course catalogue wich includes self-paced courses for Microsoft Dynamics 365 applications.

From Fundamentals to Advanced, our courses are designed to help users who have never opened the application before to senior consultants who want to learn advanced features and modules.

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Recent Articles

Sales Invoice Discount Code in Business Central

Sales Invoice Discount Codes in Business Central

Set up sales invoice discount codes in Business Central. Configure invoice discount terms, minimum amounts, percentages, and automatic calculation on sales documents.

Alfredo Iorio

Employee Training: Role-based training ediced support tickets

How Business Central Training Reduces Support Tickets

How Business Central training can help reduce support ticket volume: role-based training, process-led onboarding, common ticket categories, and how training targets root causes.

Alfredo Iorio

How to Manage Cases in Dynamics 365 Customer Service: Create, Track, and Resolve

A case in Dynamics 365 Customer Service represents one incident of service, a complaint or a request that needs a resolution. A single customer can have multiple open cases at the same time, and each one is tracked independently. The case record holds the customer's details, the history of interactions, any entitlements that govern what support they're owed, and the current status of work in progress. Case record in Dynamics 365 Customer Service Hub What is a case in Dynamics

Alfredo Iorio

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