Configure Dynamics 365 Sales core features for AI
15–20%- Configure Sales prerequisites, mailboxes, business process flows, the timeline, and security.
- Create and manage the product catalog, product families, and price lists.
Microsoft Dynamics 365 Sales AI Consultant Associate (AB-210)
The AB-210 exam is designed for professionals who implement and configure Customer Engagement. It validates your ability to configure Dynamics 365 Sales core features for AI, optimise AI-driven sales, qualify and prioritise leads by using AI, develop deals by using intelligent opportunity research, and extend and enhance Sales.
Exam details
- Certification
- Dynamics 365 Sales AI Consultant Associate
- Application
- Customer Engagement
- Exam code
- AB-210
- Level
- Associate
- Duration
- Approximately 100 minutes
- Questions
- Typically 40–60 questions
- Passing score
- 700 out of 1000
- Cost
- USD $165 — typical price; the exact fee varies by country/region and currency, and local taxes may apply.
- Prerequisites
- None required. Intermediate Power Platform configuration and Dynamics 365 Sales experience are recommended.
- Languages
- English (additional languages may be available)
- Delivered by
- Pearson VUE
- Renewal
- Free online assessment, every 12 months
Skills measured
Optimise AI-driven sales
20–25%- Design AI-first seller workflows with Copilot, agents, Dataverse, and Sales plans.
- Prepare agent deployment, including capacity, billing, and credits.
- Configure Sales accelerator, assignment, conversational intelligence, scoring, Copilot, forecasts, and goals.
Qualify and prioritise leads by using AI
15–20%- Configure the lead and opportunity experience and predictive scoring.
- Configure, interpret, and monitor the Sales Qualification Agent in research-only or research-and-engage mode.
Develop deals by using intelligent opportunity research
25–30%- Manage opportunities, products, pricing, and the pipeline view.
- Configure, interpret, and monitor the Sales Close Agent and Sales Opportunity Agent.
- Configure the Sales Research Agent and analyse deals on the research canvas.
Extend and enhance Sales
10–15%- Deploy the Sales mobile app, Teams calling, and SMS.
- Extend Sales with Power Automate, Power Apps, and Power BI.
Study Resources
Frequently asked questions
Who should take AB-210?
AB-210 is for sales consultants who configure Dynamics 365 Sales with Copilot and AI agents. Microsoft recommends intermediate Power Platform configuration experience and functional knowledge of sales processes, model-driven apps, and Power Automate cloud flows. The exam is currently in beta, so results are not scored immediately.
What is the average salary for a Dynamics 365 Sales AI Consultant?
For comparable roles, Pearson Carter's 2026 salary guide gives a U.S. median of about $122,000 for Dynamics 365 Sales Specialists. In the UK, IT Jobs Watch reports a £70,000 median for Dynamics 365 Consultants. Pay varies by location, experience, and employer.
How should I prepare for AB-210?
Access the free AB-210T00 Course on Microsoft Learn. Then, use our AB-210 Exam Practice Test, which includes original questions we developed to help you memorise and retain the course content.
Avoid exam dumps: doing so can invalidate your score, revoke certifications you already hold, and bar you from future exams.
You can also find instructor-led training from Microsoft Training Services Partners. Current U.S. listings for the three-day AB-210T00 course range from $1,595 at QuickStart to $1,895 at New Horizons. Prices vary by provider and format.
Does the exam include official labs I can use to practice?
The self-paced AB-210T00 course on Microsoft Learn may include lab-based learning activities.
If you purchase Instructor-led training, Microsoft Training Partners usually provide access to official labs for about 90 days. Always checks the labs are from Microsoft Partners like Skillable.
A trial licence or Sales environment may give you a place to practise, but availability, sample data, and features vary. Confirm the current terms before relying on a trial.