Microsoft Dynamics 365 Field Service Functional Consultant Associate (MB-240)
The MB-240 exam is designed for professionals who implement and configure Customer Engagement. It validates your ability to configure field service applications, manage work orders and customer assets, schedule and dispatch work orders, manage the Field Service mobile app, manage inventory and purchasing by using the built-in inventory management system, and implement Microsoft Power Platform.
Exam details
- Certification
- Dynamics 365 Field Service Functional Consultant Associate
- Application
- Customer Engagement
- Exam code
- MB-240
- Level
- Associate
- Duration
- Approximately 100 minutes
- Questions
- Typically 40–60 questions
- Passing score
- 700 out of 1000
- Cost
- USD $165 — typical price; the exact fee varies by country/region and currency, and local taxes may apply.
- Prerequisites
- None required
- Languages
- English (also available in Japanese, German, French, Spanish and several other languages)
- Delivered by
- Pearson VUE
- Renewal
- Free online assessment, every 12 months
Skills measured
Configure field service applications (20–25%)
- Configure territories, characteristics, resource roles, trades, and Field Service settings.
- Configure product and service pricing, bookable resources, working hours, and pay types.
- Schedule crews and requirement groups, and integrate Remote Assist, Guides, and the portal.
Manage work orders and customer assets (25–30%)
- Configure work order types, statuses, incidents, products, and service tasks.
- Create and close work orders, including Copilot in Outlook.
- Manage agreements, inspections, customer assets, and functional locations.
Schedule and dispatch work orders (15–20%)
- Schedule with the schedule board, schedule assistant, fulfilment preferences, and quick book.
- Customise schedule boards and Universal Resource Scheduling for tables and geocoding.
Manage the Field Service mobile app (5–10%)
- Complete work orders, inspections, time entry, and offline work on the mobile app.
- Configure security, offline profiles, location tracking, push notifications, and barcode features.
Manage inventory and purchasing by using the built-in inventory management system (5–10%)
- Set up warehouses, view and adjust inventory, and transfer stock.
- Create purchase orders and process product returns.
Implement Microsoft Power Platform (5–10%)
- Configure model-driven forms, views, and navigation.
- Create canvas apps and Power Automate flows to extend Field Service.
Study Resources
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Frequently asked questions
Who should take MB-240?
MB-240 retired on June 30, 2026, so you can no longer take the exam. Before retirement, it was for Dynamics 365 Field Service functional consultants responsible for scheduling resources, managing work orders and customer assets, and supporting field technicians. See Microsoft's MB-240 study guide.
What is the average salary for a Dynamics 365 Field Service Functional Consultant?
In the UK, IT Jobs Watch reports a £70,000 median annual advertised salary for Microsoft Dynamics 365 Consultant roles in the six months to 11 October 2026. This broader benchmark is not specific to Field Service; pay varies by location, experience, and specialization.
How should I prepare for MB-240?
MB-240 retired on June 30, 2026, so you can no longer take the exam. For the skills it covered, use Microsoft's MB-240 study guide. Then use Microsoft's free MB-240 Practice Assessment to review its former objectives.
Avoid exam dumps: using them can invalidate your score, revoke certifications you already hold, and bar you from future exams.
You can also search the Microsoft Training Services Partners directory for instructor-led options. Separately, current U.S. provider pages list the four-day MB-240T00 course at $2,250 with Koenig Solutions and $2,495 with New Horizons. Confirm current availability and pricing; these courses teach Field Service skills but cannot prepare you to sit the retired exam.
Does the exam include official labs I can use to practice?
If you purchase instructor-led training, Microsoft Training Services Partners usually provide access to official labs for about 90 days. Always check that the labs are from a Microsoft partner such as Skillable.
Depending on the exam, a trial licence could include demo data to practise with, but this is not guaranteed and Microsoft often changes its policies about free trials with demo data. If you prefer hands-on learning using labs, contact a Microsoft Training Services Partner for instructor-led training.