Dynamics 365 Field Service Functional Consultant Associate
The MB-240 exam is designed for professionals who implement and configure Customer Engagement. It validates your ability to configure field service applications, manage work orders and customer assets, schedule and dispatch work orders, manage the Field Service mobile app, manage inventory and purchasing by using the built-in inventory management system, and implement Microsoft Power Platform.
Exam details
- Certification
- Dynamics 365 Field Service Functional Consultant Associate
- Exam code
- MB-240
- Level
- Associate
- Duration
- Approximately 100 minutes
- Questions
- Typically 40–60 questions
- Passing score
- 700 out of 1000
- Cost
- USD $165 — typical price; the exact fee varies by country/region and currency, and local taxes may apply.
- Prerequisites
- None required
- Languages
- English (also available in Japanese, German, French, Spanish and several other languages)
- Delivered by
- Pearson VUE
- Renewal
- Free online assessment, every 12 months
Skills measured
Configure field service applications (20–25%)
- Configure territories, characteristics, resource roles, trades, and Field Service settings.
- Configure product and service pricing, bookable resources, working hours, and pay types.
- Schedule crews and requirement groups, and integrate Remote Assist, Guides, and the portal.
Manage work orders and customer assets (25–30%)
- Configure work order types, statuses, incidents, products, and service tasks.
- Create and close work orders, including Copilot in Outlook.
- Manage agreements, inspections, customer assets, and functional locations.
Schedule and dispatch work orders (15–20%)
- Schedule with the schedule board, schedule assistant, fulfilment preferences, and quick book.
- Customise schedule boards and Universal Resource Scheduling for tables and geocoding.
Manage the Field Service mobile app (5–10%)
- Complete work orders, inspections, time entry, and offline work on the mobile app.
- Configure security, offline profiles, location tracking, push notifications, and barcode features.
Manage inventory and purchasing by using the built-in inventory management system (5–10%)
- Set up warehouses, view and adjust inventory, and transfer stock.
- Create purchase orders and process product returns.
Implement Microsoft Power Platform (5–10%)
- Configure model-driven forms, views, and navigation.
- Create canvas apps and Power Automate flows to extend Field Service.
Study resources & practice tests
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Frequently asked questions
Who should take MB-240?
MB-240 is for Dynamics 365 Field Service functional consultants, field-service consultants, and FSM implementation consultants. Most work at Microsoft partners, or in field-operations teams in utilities, manufacturing, facilities, and telecoms. This exam has retired.
What is the average salary for a Dynamics 365 Field Service Functional Consultant?
Field Service is a smaller Dynamics 365 market, so published samples are thin. As of 2026, US customer engagement consultants are about $95,000 to $130,000 at mid level, and Field Service specialists often earn more. UK D365 functional consultants are commonly £55,000 to £75,000. German customer engagement professionals are about €60,000 to €75,000 in the 2026 AlpineReach guide. There is no single published EMEA average.
Where do I find exam questions to practice?
You will find websites selling exam dumps or brain dumps that claim to be real MB-240 questions. Those materials are not official. Microsoft treats using brain dumps as cheating. It can invalidate your score, revoke certifications you already hold, and ban you from future exams. Microsoft publishes a free Practice Assessment for MB-240 on Microsoft Learn. Those questions are examples only, not the live exam. MeasureUp also sells the official practice test linked in the study resources on this page. You can try the Microsoft exam sandbox to see the question types and timer, but it does not use real exam questions. Practise the skills measured in a real product environment rather than memorising leaked items.
Does the exam include official labs I can use to practice?
Microsoft does not ship a public, official MB-240 exam lab you can log into on your own. Dynamics exams are usually case studies and traditional items, not Azure-style live labs. Practise in a product trial or sandbox (Business Central, finance and operations apps, or customer engagement, depending on the exam). Official instructor-led MB-240T00 training delivered by a Microsoft Learning Partner includes labs. Those labs are for the course, not a copy of the exam. The Microsoft exam sandbox shows traditional question types only. It does not give you the lab virtual machine.