10 questions covering this official MB-820 domain.
Q01 - Question
A customer enabled the 30-day full-capability trial of Dynamics 365 Business Central online and already extended it once, so the trial now runs for 60 days. The evaluation is not finished and the customer asks the partner for more time before buying a subscription. What can the partner do?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Tell the customer to extend the same trial a second time from the trial notification in the client.
- B. Explain that the trial company and its data are deleted at the end of day 60 with no further options.
- C. Use delegated administrator access to extend the trial one more time.
- D. Explain that the trial converts automatically into a paid subscription at the end of day 60.
C is correct.
Explanation: A customer can extend the 30-day trial once, to 60 days. After that, a delegated administrator can extend the trial one more time, so the partner performs the second extension for the customer.
A is incorrect: The customer is limited to one self-service extension, so a second customer-initiated extension is not possible.
B is incorrect: A customer that subscribes within 90 days after the trial expires keeps its company and data, so reaching day 60 does not immediately remove everything.
D is incorrect: A trial does not turn into a paid subscription by itself. The customer must buy a subscription, and an unused trial expires after 45 days.
Q02 - Question
A manufacturing company plans to move to Business Central online. Thirty users must run production orders and repair service operations. Ten additional users only need to read data, update existing records, and approve workflow requests. Which subscription assignment meets these requirements?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Assign Essentials licenses to all 40 users.
- B. Assign Premium licenses to the 30 operational users and Team Members licenses to the 10 limited users.
- C. Assign Team Members licenses to all 40 users.
- D. Assign Essentials licenses to the 30 operational users and Premium licenses to the 10 limited users.
B is correct.
Explanation: Service Management and Manufacturing are included with Premium, so the 30 users who run production orders and repair service operations need Premium licenses. Team Members is an additional user type for limited tasks such as reading data, updating existing data, approving workflows, and creating quotes, which matches the 10 remaining users.
A is incorrect: Essentials covers areas such as Financial Management, CRM, Project Management, Supply Chain Management, HR, and Warehouse Management, but it does not include Service Management or Manufacturing.
C is incorrect: At least one Essentials or Premium license is required, and Team Members cannot perform full operational tasks such as running production orders.
D is incorrect: This reverses the requirement. The users who need Manufacturing and Service Management are the 30 operational users, and Premium for the limited users still leaves the operational users without those capabilities.
Q03 - Question
A new accounts receivable clerk needs to run a report that is not listed on the page that is currently open. The clerk also needs to limit the output to one customer and one date range. Which approach should you describe to the clerk?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Reports can be started only from the Report actions on a related page, so the clerk must first open the correct list page.
- B. Use Tell Me to search for the report, then set the options and filters on the request page before running it.
- C. Run the report without any selection, then save the output and remove the unwanted rows manually.
- D. Ask an administrator to add the report to the Role Center, because reports cannot be searched by name.
B is correct.
Explanation: You can find reports either from the Report actions on a relevant page or by searching with Tell Me. After you open the report, a request page normally appears so that you can set options and filters before the report runs.
A is incorrect: Report actions on a page are one entry point, but Tell Me also finds reports by name, so the clerk is not limited to page actions.
C is incorrect: The request page is the normal place to set filters, so there is no need to run an unfiltered report and clean up the output afterward.
D is incorrect: Adding the report to a Role Center is not a prerequisite for running it, because Tell Me can locate the report directly.
Q04 - Question
A development team designs a control add-in that will be used on desktop browsers and on mobile devices. Which design decision follows the Business Central design principles for control add-ins?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Define a custom color palette and font set that differ from the platform to make the add-in stand out.
- B. Apply content-first design, accessibility, and multi-platform support, and use the documented Business Central colors and fonts.
- C. Target desktop browsers only and hide the control on other clients to reduce design effort.
- D. Place all commands in a single fixed toolbar image so the layout never changes across clients.
B is correct.
Explanation: The evidence supports B because control add-ins should follow the Business Central design principles, which include command patterns, content-first design, accessibility, and multi-platform support, and they should use the platform's documented colors and fonts.
A is incorrect: Diverging from the documented colors and fonts breaks the consistent look and feel of the application.
C is incorrect: Multi-platform support is one of the design principles, so restricting the control to one client type conflicts with it.
D is incorrect: A fixed image-based toolbar ignores the documented command patterns and works against accessibility and multi-platform support.
Q05 - Question
An accountant uses analysis mode on a list page. For month-end close, she needs one view that groups and filters entries by dimension, and a second view that sorts the same entries by amount. She also must hand the second view to an auditor as a file. What should she do?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Configure the columns and filters once, because analysis mode supports a single configuration per page.
- B. Recreate the configuration each time, because analysis tabs are removed when the page closes.
- C. Apply both configurations in the Analysis Filters pane, because the pane settings apply to all tabs at once.
- D. Create two analysis tabs with separate column, grouping, and filter settings, then export the second tab to Excel or CSV.
D is correct.
Explanation: Each analysis tab keeps its own personal configuration of columns, sorting, grouping, and filters, and you can export the data of an analysis to Excel or CSV for the auditor.
A is incorrect: You can add several analysis tabs, and each tab can be renamed, duplicated, moved, or deleted independently.
B is incorrect: Analysis tabs that you add stay available until you delete them.
C is incorrect: The Analysis Filters pane applies to the analysis you are working in, so separate views still require separate tabs.
Q06 - Question
A controller opens the Overdue Approval Requests page and runs Send Overdue Approval Notifications. Which two outcomes should the controller expect? Each correct answer presents part of the solution.
Domain: Describe Business Central (10-15%) Type: Multiple choice
- A. Each overdue request is approved automatically after the notification is sent.
- B. Each approver receives a list of their own overdue approval requests.
- C. The approver's approver and the requesters are notified, so overdue work can be delegated if necessary.
- D. Each overdue document returns to Open status so requesters can resubmit it.
B and C are correct.
Explanation: Send Overdue Approval Notifications identifies open approval requests that are past due. Each approver receives their own list of overdue requests, and the approver's approver and the requesters are notified so the overdue requests can be delegated if needed.
A is incorrect: Notifications only remind the people involved. An approver must still select Approve, Reject, or Delegate for each request.
D is incorrect: Returning a document to Open status requires Cancel Approval Request, which is a separate action from sending overdue notifications.
Q07 - Question
A functional consultant asks you to summarize how data moves through an application area in Business Central so the team can plan a new customization. Which statement correctly describes the standard data process model?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. All records in an application area are stored in a single table, and triggers decide which fields users can edit.
- B. Configuration tables supply setup values, users enter operational transaction data, and the application generates posted records that usually cannot be changed manually.
- C. Posted records are entered directly by users, and configuration tables are generated automatically from those entries.
- D. Master, document, and journal flows each use unrelated table structures and unrelated trigger patterns.
B is correct.
Explanation: The standard model links configuration tables, operational transaction tables, and posted transaction tables, where configuration changes slowly, users enter operational data, and posting produces records that usually cannot be changed manually.
A is incorrect: An application area uses separate table categories for configuration, operational, and posted data rather than one combined table.
C is incorrect: Users enter operational transaction data, and the application generates posted records, so the direction described here is reversed.
D is incorrect: Master, document, and journal flows use consistent table relationships and trigger patterns, which is what makes the model predictable for customization.
Q08 - Question
A sales order was submitted for approval, but the customer changed the ordered quantity before any approver responded. The salesperson must update the order lines. Which action allows the change, and what happens to the document?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Reject the request. The document status stays Pending Approval until an administrator reopens it.
- B. Delegate the request. The document status changes to Open for the substitute approver.
- C. Cancel Approval Request. The approval entry becomes Canceled and the document status changes from Pending Approval to Open.
- D. Send Overdue Approval Notifications. The document status changes to Open after the reminder is sent.
C is correct.
Explanation: Use Cancel Approval Request to end an approval process when a submitted record must be changed. The approval entry receives Canceled status, the document returns from Pending Approval to Open, and the revised record can be sent for approval again.
A is incorrect: Rejection is an approver action that results in Rejected status, and it is not the action a requester uses to edit a submitted record.
B is incorrect: Delegation moves the open request to another approver. It does not return the document to Open status for editing.
D is incorrect: Overdue notifications only remind approvers about open requests that are past due. They do not change the document status.
Q09 - Question
A branch office has one printer that accepts documents sent to an email address. The office wants warehouse shipment reports from Business Central to go to that printer without any user interaction with the browser print dialog. Which print configuration matches this requirement?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Browser printing, because it sends output directly to any network printer.
- B. Scheduling the report so that the output is delivered to the Report Inbox.
- C. Universal Print, because it is the only supported cloud printing option for email-enabled printers.
- D. Email Print, because it sends the report to an email-enabled printer.
D is correct.
Explanation: Email Print is the supported configuration for printers that receive documents by email, so the shipment report is sent to the printer's email address instead of through the browser.
A is incorrect: Browser printing is the fallback option and relies on the browser print experience, so it does not meet the requirement for unattended output.
B is incorrect: A scheduled report delivers output to the Report Inbox, which stores the result for review rather than sending it to a printer.
C is incorrect: Universal Print handles cloud printing with registered shared printers and the integration extension, while email-enabled printers are covered by Email Print.
Q10 - Question
A manufacturer uses Premium licensing and has set up work centers, routings, and production BOMs. Shop floor staff do not want to register material consumption for each production order during production. Which approach posts the consumed materials when the production order finishes?
Domain: Describe Business Central (10-15%) Type: Single choice
- A. Post output manually for each work center at the end of the shift.
- B. Move components with transfer orders that use an in-transit location.
- C. Create a new production BOM version for every production order.
- D. Use backward flushing so material consumption posts when the order finishes.
D is correct.
Explanation: Backward flushing posts material consumption when the production order finishes, so staff do not have to register consumption during production. This requires Premium licensing and completed setup of work centers, routings, and production BOMs.
A is incorrect: Posting output manually records produced quantities, but it does not post the consumption of the component materials.
B is incorrect: Transfer orders with in-transit locations move inventory between locations and do not post consumption on a production order.
C is incorrect: BOM and routing version management controls which component and operation versions apply, and it does not change how consumption is posted.